NZ Motors 4WD’s Online Store

Effective Date: 04/09/2024

At NZ Motors 4WD, we are committed to providing reliable and efficient shipping services for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our online store. By placing an order with us, you agree to the terms set out in this policy.

1. Shipping Destinations

1.1 Domestic Shipping
We offer shipping to addresses within New Zealand, including both North and South Islands. Please note that some remote or rural areas may have limited delivery services, and additional charges may apply.

1.2 International Shipping
We also ship to select international destinations. If your country is not listed at checkout, please contact us for more information. International customers are responsible for any customs duties, taxes, or fees that may apply upon arrival in the destination country.

2. Shipping Rates

2.1 Domestic Shipping Rates
Shipping costs within New Zealand are calculated based on the size, weight, and destination of your order. The applicable shipping fee will be displayed at checkout before you confirm your purchase.

2.2 International Shipping Rates
For international orders, shipping costs are determined by the size, weight, and destination of the package. The applicable shipping fee will be calculated and displayed at checkout.

2.3 Free Shipping Promotions
From time to time, we may offer free shipping promotions. These promotions are subject to specific terms and conditions, which will be outlined on our website when the promotion is active.

3. Order Processing

3.1 Processing Time
Orders are typically processed within 2-3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods, processing times may be longer, and we will notify you of any delays.

3.2 Order Confirmation
Once your order has been processed, you will receive an email confirmation with your order details and tracking information.

4. Delivery Timeframes

4.1 Domestic Delivery
Delivery within New Zealand generally takes 3-14 business days from the date of dispatch, depending on the destination. Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays or adverse weather conditions.

4.2 International Delivery
International delivery times vary depending on the destination country and customs processing. Please be aware that customs clearance procedures can cause additional delays.

5. Tracking Your Order

5.1 Tracking Information
Once your order has been dispatched, you will receive an email with tracking information so you can monitor the progress of your delivery. If you do not receive tracking information, please contact us.

6. Delivery Issues

6.1 Incorrect Address
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, you may be responsible for additional shipping costs.

6.2 Missed Deliveries
If delivery is attempted and no one is available to receive the package, the courier may leave a card with instructions for re-delivery or collection. It is your responsibility to arrange for re-delivery or collection with the courier service.

6.3 Lost or Damaged Packages
While we take care to ensure that your order arrives safely, we are not liable for packages that are lost or damaged in transit. However, we will work with you and the courier service to resolve any delivery issues. If your package is lost or damaged, please contact us within 7 days of the expected delivery date.

7. International Customs and Duties

7.1 Customs Clearance
International shipments may be subject to customs inspections, which can cause delays. NZ Motors 4WD is not responsible for any delays caused by customs processing.

7.2 Customs Duties and Taxes
Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. These charges are not included in the product price or shipping cost and must be paid by you upon delivery. Please check with your local customs office for more information on potential charges.

8. Changes to Orders

8.1 Order Modifications
Once your order has been placed, we may not be able to make changes, such as updating the shipping address or adding items. If you need to make a change, please contact us immediately, and we will do our best to accommodate your request.

8.2 Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we may be able to cancel it and issue a refund. However, if your order has already been dispatched, cancellation is not possible, and you will need to follow our returns process.

9. Contact Information
If you have any questions or concerns about this Shipping Policy or your order, please contact us at:

NZ Motors 4WD
84 Lansford Crescent, Avondale 0600, Auckland
nzmotorssales@gmail.com
02102300450

NZ Motors 4WD's Team
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This Shipping Policy is legally binding under New Zealand law and ensures that both NZ Motors 4WD and our customers are treated fairly and in accordance with legal standards.