NZ Motors 4WD’s Online Store

Effective Date: 04/09/2024

At NZ Motors 4WD, we are committed to providing high-quality products and excellent customer service. Our refund policy is designed to be fair and transparent, ensuring compliance with New Zealand laws and regulations, particularly the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Please read the following terms carefully.

1. Eligibility for Refunds

1.1. Consumer Guarantees Act 1993

Under the Consumer Guarantees Act, you are entitled to a refund, repair, or replacement if the goods you purchase from us are faulty, or do not match the description provided.

1.2. Change of Mind

We do not offer refunds for change of mind. Please choose carefully before making a purchase. However, we may, at our discretion, offer a store credit or exchange for unused products returned in their original packaging, in resalable condition, within 14 days of purchase. Shipping costs for returns are the responsibility of the customer.

1.3. Incorrect Orders

If you receive a product that is not what you ordered, we will cover the cost of return shipping and provide a full refund or exchange, as per your preference.

2. Return Process

2.1. Notification

To initiate a return, please contact our customer service team within 7 days of receiving your order at [insert contact details]. Provide your order number, details of the product, and the reason for the return.

2.2. Condition of Goods

To be eligible for a refund or exchange, the product must be returned in its original condition, with all original packaging, accessories, and documentation. We reserve the right to refuse a refund or exchange if the product is damaged or not in its original condition.

2.3. Return Shipping

For faulty products or incorrect orders, we will arrange and cover the cost of return shipping. For returns due to change of mind, the customer is responsible for the return shipping costs. We recommend using a tracked courier service, as we cannot be held responsible for items lost in transit.

2.4. Inspection and Processing

Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund within 7 business days. If approved, your refund will be processed, and a credit will be applied to your original method of payment or as otherwise agreed.

3. Exclusions

3.1. Custom Orders

Custom-made or specially ordered products are non-refundable unless they are faulty or do not meet the agreed specifications.

3.2. Installation and Usage

We do not offer refunds for any damage caused by improper installation, misuse, or unauthorized modifications. It is the customer’s responsibility to ensure that the product is installed correctly by a qualified professional.

4. Legal Compliance

This refund policy is in accordance with New Zealand law. It does not limit your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

5. Amendments to Policy

NZ Motors 4WD reserves the right to amend this refund policy at any time. Any changes will be posted on our website and will apply to all purchases made after the effective date of the amendment.

If you have any questions or concerns about our refund policy, please contact us at [insert contact details]. We are here to help.
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NZ Motors 4WD's Team
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84 Lansford Crescent, Avondale 0600, Auckland | 02102300450
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This policy is legally binding under New Zealand law and ensures that both NZ Motors 4WD and our customers are treated fairly and in accordance with legal standards.